Hellopeter
Share Your Experience

1 reviews | Active since Mar 2009

19 May 2024, 15:30

VODACOM - SHAFTING CUSTOMERS FOR 30+ YEARS

We ported our Telkom VOIP line to Vodacom in March and received an email providing us with the SIP Details which should've allowed us to configure our 3rd Party device. We tried to do this ourselves without success and after backward and forward messages we finally got through to a consultant only to be told that Vodacom won't assist us to set up the 3rd Party Device. So we have been paying for a service for 3 months that we cannot get to work as we are unable to set it up ourselves.

It would have been helpful to be informed BEFORE they ported the number that this would be the case, BUT IN TYPICAL VODACOM FASHION they get you on the hook only to ***** you over once it's done.

Suffice to say that after 20+ years of being with Vodacom I can't WAIT for my contract to come to an end so that I can port ALL MY LINES to other companies.

0
Replies (2)
Vodacom
Vodacom's reply19 May 2024, 16:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
's update20 May 2024, 18:20
Reviewer Update
At NO STAGE during the porting process did Vodacom advise that you would not assist with a 3rd party device even when knowing from my communication with you that we had our own device. I now will be porting the number to MWeb who aren’t full of SH$T