Vodacom Shady business

In 2022 I took out 2 contracts one fo the phone and the other for the home wifi on uncapped, and I did not have any problems with the connection or data , on the 18 July i upgraded and decided to also extend the home contract as it would have ran out as well, little did i know that i did a disservice to myself. I requested the agent t keep me on the same contract for the home wifi and she advised that i was kept on the same plan, on the 15 of August for the first time i lost connectivity, and when calling Vodacom i was told no i had ran out of data. How did that happen when i was told nothing on my inital contract had changed?, an investigation was apparently done and i was told my claim was invalid. Please tell me how is this so??? I requested to be kept on the same uncapped data the agent chose to give me capped data how is my claim invalid. Today i call Vodacom again and on agent tells me i am on uncapped, but what could have happed is that the line speed was dropped. He tells me to tell the customer care agent to check my connectivity but i am definitely on uncapped. Got transferred to the agent who tells me no Vodacom no longer offers uncapped, she is sorry this was not explained to me, transfers me to another person and i end up talking to an agent at the MTN, who says she will take my details and get a vodacom agent to call me back.

I am disgusted by the service Vodacom has given, the inconsistent responses is annoying, i need someone to call me and resolve this mess up. I did not agree to limited data and it is not fair that i am now held to account for Vodacom's incompetence.