Vodacom Settlement Letter

Good day

I have been requesting for my settlement letter for two weeks now. Every time I call they say 48hr. In which I call them to inform them that I have not received it. When they tell me they have send it. I gave them two different email addresses and have not received it at either. When I do a follow up and they say they have send it and I inform them I didn't receive it they say they will resend the request, which will again take 48hrs. This is unacceptable... It is just a FREAKEN letter. Vodacom is losing so much clients due to ****ty customer service. How the hell does it take two weeks plus to email a letter?!!?!

It took me 4months just to stop/ not renew this contract, To make sure its noted/captured. Every time I called, it was not done. I finally got to a gentleman that assisted me and cancelled the contract (Thank you Josef ref***ED)

My account was settled/ Contract ended at the end of Nov2020