CS
Charlene S
1 reviews | Active since Sept 2023
12 Sept 2023, 18:09
Vodacom settlement
I settled my Xbox and emailed proof of payment in the store to early cancelations. They did not settled my account but used it for installments without my permission and where I constantly send them mails to ask why my debit order is not going off. They refuse to rectify their mistake. And to send me proof that's it done. They are n9w ignoring my emails.
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Replies (2)
Vodacom's replyOfficial
13 Sept 2023, 07:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2023, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2023, 14:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/09/15 at 14:39:04, regarding the XBox instalment the account has been credited. We've sent you an updated statement.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2023, 14:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/09/15 at 14:39:04, regarding the XBox instalment the account has been credited. We've sent you an updated statement.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,