Vodacom setting aside their own internal procedures to make Money - NOT CANCELLING A CONTRACT.

Good Day I filled in a cancellation forms in end of 2017 for 2 different numbers on my name. 2 Weeks ago i got a phone call (almost 8 moths after Cancellation) that i owe them a amount as the number was still active. With this they also stated that i got penalized as the Depot order bounced.

I do not care about any invoices (which i have not received in writing) supposedly sent to me after those cancellation dates. I followed a vodacom set cancellation process and this should have been finalized within Vodacom.

They keep on putting me from department to department. They can also not supply me with an e-mail address to the cancellations department so i can e-mail the proof thru to them again. I already e-mailed Accounts, Legal & Customer Care. They did try and call me back but on the exact number that was cancelled and not in use by myself. SO I TAKE IT THEY WOULD NOT GET HOLD OF ME. I stated to them over the phone that they area communication company that cant even communicate internally.

VODACOM i would say that every department MUST be able to provide the Customer will all relevant contact details, JUST LIKE ANY OTHER COMPANY.