VODACOM sets up contract incorrectly and then punishes client for it (3 weeks with a blocked phone)

<p>OK, so here we go again.</p> <p> </p> <p>3 months ago, i upgraded my phone. In the recording process i aksed three times for the agent to stipulate whether he had ensured it was a top up contract and a CLOSED line. He stated yes sir (all three times). Well at the beginning of febuary i get hit with a R2500 bill (This is where it all begins) the accounts department would not phone the other departments to find out the problem and stipulated i must find out myself.</p> <p> </p> <p>After 92 phone calls (Dated by time and Date) i have recieved one email and then was never contacted again. Thats 1 return out of 92 phone calls form my side.</p> <p>I have currently got 13 outstanding ref numbers and yet still not solution.</p> <p> </p> <p>Last week i got a hold of the (back office) and (solutuions office) both these departments i am told dont have direct number for me to contact them with.</p> <p> </p> <p>My phone has been blocked going a 3 and a half weeks. They never even added CALLER ID' , this has affected my family and my work relations.</p> <p> </p> <p>I have been hung up on and sent from pillar to post.</p> <p> </p> <p>I am so close to going legal on the matter even so i have not got the time to do so but the consumer needs to take Vodacom on as we are merely just pawns to them.</p> <p>Whats more is that i have been escalated to 5 managers (4 never got back to me and 1 stated that all had been resolved.</p> <p> </p> <p>Lat week thursday, i was told by a senior manager that all had been resloved( The R 2500 and last months fee has been creditted, my phone would work now etc) it did work FOR 24 HOURS.</p> <p> </p> <p>I am literally on the phone with Vodacom as i write this, currently 42 minutes on the phone and ive been holding for 17 min now while they look for a team leader!!!!</p> <p> </p> <p>Ive missed 2 family emergnecies due to this error, i have reached breaking point and thus now my patience has reached boiling point, i will go to the news, papers, social network and wont stop until this is rectified.</p> <p> </p> <p>I really Hope that Hello Peter will ensure a call from Voadcom with solutions to the problem.</p> <p> </p> <p>This is not merely a rant, i have all the necessary documentation in place to prove the facts above.</p> <p> </p> <p>Regards</p> <p> </p>