1 reviews | Active since Oct 2012

09 Sept 2016, 13:42

Vodacom Services SUC****!

<p>I have been trying to get three detailed invoices / statements from Vodacom for three data contracts that I pay for every month. I need to cancel at least two of these as they are no longer in use. Do you think I can get anyone at their so called "customer care" call centers to respond?? </p> <p>9 e-mails ..............................................This started on the 22nd July!!!!!!!!!!</p> <p>2 branch visits .................................. second visit on the 21st JULY to one Ishtihaq Rahamin at Gateway Customer</p> <p>Services</p> <p>About 4 phone calls (reference 003S~SCR4 )</p> <p>Plenty of promises</p> <p>NO ACTION !!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p> <p>Do they care? Absolutetly NOT!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 14:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,