ML
Michael L
1 reviews | Active since Jan 2020
24 May 2020, 17:17
Vodacom services realy poor
Vodacom services ar getting really poor. no one at customer services knows what you talk about. and when they log a query at the "tech" department then in few days they SMS you to say this has been resolved and close the case. a few times I have logged a query and none of them has been resolved. i am a Vodacom customer for years and if this is the services they offer now, I will move away from them and never recommend them ever. ill do the opposite to be exact
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Replies (2)
Vodacom's replyOfficial
25 May 2020, 08:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Michael L's updateReviewer Update
26 May 2020, 13:56Bull**** how can I buy with my other Vodacom sim (airtime) but I can't with this one? what limit is on it as you guys keep coming with nonsense and bs stories I need answers and this needs to be fixed. as for the customer service that is really poor and a lot of people are complaining more and more about Vodacom. Vodacom is no longer no1, not 1 Vodacom person wants to help resolve this. I can send videos on when it works before this "limit" and I can show the error with the limit it gives and I can show on any other Vodacom sim card it is possible. so either no one working at Vodacom is educated enough to help a client correctly or no one wants to help the clients. this an issue I have seen coming from a long time ago
ML
Michael L's update26 May 2020, 13:56
Reviewer Update
Bull**** how can I buy with my other Vodacom sim (airtime) but I can't with this one? what limit is on it as you guys keep coming with nonsense and bs stories I need answers and this needs to be fixed. as for the customer service that is really poor and a lot of people are complaining more and more about Vodacom. Vodacom is no longer no1, not 1 Vodacom person wants to help resolve this. I can send videos on when it works before this "limit" and I can show the error with the limit it gives and I can show on any other Vodacom sim card it is possible. so either no one working at Vodacom is educated enough to help a client correctly or no one wants to help the clients. this an issue I have seen coming from a long time ago