Vodacom services non existent

Call 16 October 2023 to cancel my Vodacom fiber as we were moving. I do not have a contact, I am on a month to month. Was convinced by the consultant rather to do a relocation. I was apprehensive because of past experiences. Ok relocation sounded like a great idea as I needed to give a month’s notice. Nothing happened, I called and was told they never had a house number for the new address, gave it to them once again. Nothing happened, called again told they are not the fiber provider in my area , funny because first consultant confirmed they were. They would then become my ISP .. no problem. Nothing happened. Called tried to speak to manager or supervisor told they would call back in 30 minutes. It’s been 2 hours. Meanwhile I am paying for a fiber line that I don’t have. One consultant recommended I can cancel and she can have a new line in for me in three days but it would only cancel by end December so would have to pay double for their incompetence. Still waits for all the consultant that insured me they will sort this out and call me back. No work ethic, no service level only interested in new business. It’s been six weeks. Think hard before you use Vodacom.