LC
Leandra C

1 reviews | Active since Jul 2018

09 Feb 2021, 11:16

Vodacom services levels are below standard

Wow how bad is vodacom lately! It can be measured with Mtn. The vodacom app alway always has error. The app menu and upgrade links never work. When you report it the email bounced. The TOBi is as useless as the call center, always gets transferred to someone else with an excuse but then call gets dropped. Don't even talk about the shake it. That was load of #&%*. Can't believe what they get away with. Vodacom, you should be embarrassed and ashamed of yourself! You intentions are only to benefit your own shareholders.

0
Replies (3)
Vodacom
Vodacom's reply09 Feb 2021, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LC
Leandra C's update09 Feb 2021, 16:48
Reviewer Update
That's a copy and paste reply!
LC
Leandra C's update09 Feb 2021, 18:28
Reviewer Update
I wonder if everything you have said here is the truth...