EB
Elmarié Botha
1 reviews | Active since Oct 2018
31 Oct 2018, 10:02
Vodacom services is PATHETIC
Pathetic service ..................... I have reported the ******* sale on my account on my account (free ****le) but been charged R199 on the 8th of October to Vodacom. According to them the ****le will be picked up in 14 working days although it took them 1 day for delivery of it by my address and charged immediately after delivery.... although according the sales lady it is a gift and with NO CHARGE!!!!!!!!!!!!! So to today it is exactly 17 working days and no sign of Vodacom to pick up this ****le. I will not pay my account until all is sorted out and my account rectified to the amount I have to pay. This is PAST PATHETIC !!!!!!!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
31 Oct 2018, 10:53Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2018, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2018, 16:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply31 Oct 2018, 16:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team