MM
Melitah M

1 reviews | Active since Dec 2017

15 Dec 2017, 00:36

Vodacom services is a nightmare

I took a contract with Vodacom around May 2017, with the agreement that I will be paying R349 every Monthend. They were debited at agreed amount until August. September they debited R599. I went to Wonderpark Vodacom shop inquired why they debited so much was told it Vodacom life, I ask them to cancel it since I don't know what it was the guy who was helping me sent an email to them dat it must b cancelled n have my money returned after 3days I received a message that they called it. Monthend October Vodacom debited R641, I went to Soshanguve crossing enquiries was told it Vodacom live I ask them to cancelled it they called Vodacom no. ********** , I spoke to a lady named lerato, she told me it is cancelled n logged a complain sent an sms with the reference no. Nothing was done still, I receive an email with the November invoice that I have to pay R489, I went to atterbury Vodacom shop n d lady told me that it because my contract is an open line I have to pay R9.99 every month so dat they can fix it n Vodacom live won't be charging me I agreed n month end I left R350 in my bank d debit order bounced n I went to Vodacom to pay that R350, now am charged error because of Vodacom life that I have cancelled more than 5times with complaints being logged with no assistance at all.Am very furious n disappointed at d service I received at Vodacom. They have not help me at all instead creating a bad record on my name. I wouldn't advice anyone to take a contract with Vodacom. Those people working in Vodacom shops they will keep telling me different stories with no solution at all. Vodacom customers helpline is useless not helpful at all.

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2017, 14:17
Official

Dear Melitah Mathumbu,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

Thank you for your patience.

Regards,

UW