1 reviews | Active since Dec 2017
Vodacom services is a nightmare
I took a contract with Vodacom around May 2017, with the agreement that I will be paying R349 every Monthend. They were debited at agreed amount until August. September they debited R599. I went to Wonderpark Vodacom shop inquired why they debited so much was told it Vodacom life, I ask them to cancel it since I don't know what it was the guy who was helping me sent an email to them dat it must b cancelled n have my money returned after 3days I received a message that they called it. Monthend October Vodacom debited R641, I went to Soshanguve crossing enquiries was told it Vodacom live I ask them to cancelled it they called Vodacom no. ********** , I spoke to a lady named lerato, she told me it is cancelled n logged a complain sent an sms with the reference no. Nothing was done still, I receive an email with the November invoice that I have to pay R489, I went to atterbury Vodacom shop n d lady told me that it because my contract is an open line I have to pay R9.99 every month so dat they can fix it n Vodacom live won't be charging me I agreed n month end I left R350 in my bank d debit order bounced n I went to Vodacom to pay that R350, now am charged error because of Vodacom life that I have cancelled more than 5times with complaints being logged with no assistance at all.Am very furious n disappointed at d service I received at Vodacom. They have not help me at all instead creating a bad record on my name. I wouldn't advice anyone to take a contract with Vodacom. Those people working in Vodacom shops they will keep telling me different stories with no solution at all. Vodacom customers helpline is useless not helpful at all.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Melitah Mathumbu,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Thank you for your patience.
Regards,
UW
Dear Melitah Mathumbu,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Thank you for your patience.
Regards,
UW
