Vodacom Services

It is hard to understand what happened to good and fast response and services. For more than 3 months I am battling to get my message to work and been to the vodacom shops in my area for 3 visits to get assistance. The reason for my frustration is that I have a small business and when there are transactions going through my bank I will get notified ( as service for which I pay). I have been to the bank and was informed to go to MTN of Cell-C but I do not see that as the solution. At my last visit to vodacom I was informed to have a sim swap which cost me over a R150.00. The problem is still happening and a week ago I went back to vodacom and then a call was logged. It is now a week later and still no reaction from vodacom.......

What happened to professional services by skilled people who can solve my problem first time.