JV
Johan V
1 reviews | Active since Mar 2009
08 Sept 2022, 09:37
Vodacom services declined rapidly
I tried to call Vodacom customer service this morning but failed to get my issues resolved due to " bad system performance" You can not sustain a good audio quality on the line with a Vodacom customer care consultant for longer than a few seconds. The line keeps breaking up and get cut off. This is due to Vodacom's work from home policy where there is limited resources and no supervision to establish good customer relations. Vodacom services has declined rapidly in the past year and has become an inconvenience for the customers.
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Replies (2)
Vodacom's replyOfficial
08 Sept 2022, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2022, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Johan V's updateReviewer Update
08 Sept 2022, 14:13Please note that my complaint is not about the issue I called customer care for but rather the poor and unprofessional assistance I received from Vodacom. This complaint is still open and awaiting feedback or call back from Vodacom with corrective action.
JV
Johan V's update08 Sept 2022, 14:13
Reviewer Update
Please note that my complaint is not about the issue I called customer care for but rather the poor and unprofessional assistance I received from Vodacom. This complaint is still open and awaiting feedback or call back from Vodacom with corrective action.