WN
Wendy N
1 reviews | Active since Mar 2021
06 Apr 2021, 17:39
Vodacom services
I don't even know where to start. Since I did an upgrade on my number over the phone with a Vodacom consultant on 20th February 2021. I have one problem after the another. I the one problem was solved the 23rd March and then I was promised from the 1st April everything that we agreed on will be in place and my new upgrade contract will be 100%. 1st April came and I didn't received the services we agreed on. Been phoning Vodacom from then again and no assistance at all. They transfer me to one department to another, giving me numbers to phone(what I did and no solution) and waiting for Teamleaders to phone back and nothing. What must I do going forward ?
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Replies (3)
Vodacom's replyOfficial
07 Apr 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WN
Wendy N's updateReviewer Update
07 Apr 2021, 21:13I also send an email to vodacom customer care and a lady phoned me back and she transferred me to the Retentions department and that lady told me by lunchtime she will phone me back and have a answer for me regarding my upgrade,and I am still waiting for that call. What is going on and why must I struggle like this?
WN
Wendy N's update07 Apr 2021, 21:13
Reviewer Update
I also send an email to vodacom customer care and a lady phoned me back and she transferred me to the Retentions department and that lady told me by lunchtime she will phone me back and have a answer for me regarding my upgrade,and I am still waiting for that call. What is going on and why must I struggle like this?
WN
Wendy N's updateReviewer Update
26 Apr 2021, 20:27Hi Vodacom...
We are on the 26th of April 2021 and still no answer from you guys. They phoned me on the 13th to tell me they are busy investigating and will look into my query,it's almost 2 weeks again and no feedback. My debit order is going off soon and still my account and contract is not sorted.
We are on the 26th of April 2021 and still no answer from you guys. They phoned me on the 13th to tell me they are busy investigating and will look into my query,it's almost 2 weeks again and no feedback. My debit order is going off soon and still my account and contract is not sorted.
WN
Wendy N's update26 Apr 2021, 20:27
Reviewer Update
Hi Vodacom...
We are on the 26th of April 2021 and still no answer from you guys. They phoned me on the 13th to tell me they are busy investigating and will look into my query,it's almost 2 weeks again and no feedback. My debit order is going off soon and still my account and contract is not sorted.
We are on the 26th of April 2021 and still no answer from you guys. They phoned me on the 13th to tell me they are busy investigating and will look into my query,it's almost 2 weeks again and no feedback. My debit order is going off soon and still my account and contract is not sorted.