Vodacom services as a client

Goodday. My husband has pass on and they blocked the cell phones immediately after cancellation this is the only numbers we can use to make and receive calls. No one guide you through the whole process step by step even put an complaint with the CEO and was at the branch in Krugersdorp. How are you suppose to connect with them because everything needs to be called for assistance on certain numbers. Put stupidy is not even the word to use no proper service. Your going through grief and struggle to get proper service now they state you have 2 different insuramces where nobody advice when we were at Krugersdorp store for many years as a client we were told we dont need to worry our insurances cover death. People should be aware Vodacom not up to date with client service in Krugersdorp.