BL
Benjamin L

1 reviews | Active since Feb 2020

02 Apr 2025, 15:37

Vodacom services and miscommunication within structure is extremely poor.

Absolute worst for time waisting and causing one to run around. I requested cancellation, sent all documentation but continually following up. It was so frustrating as I had been with Vodacom for many years.

Well that not all after receiving confirmation now I see on my clear score I am being note as one who missed payments to them , possibly three months now. And yet all paperwork was sent and received. And here they sending messages to say I missed payments. As I had paid final settlement and given settlement letter. And now they blackening my name as this is the first. This is unacceptable services.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2025, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team