BL
Benjamin L
1 reviews | Active since Feb 2020
02 Apr 2025, 15:37
Vodacom services and miscommunication within structure is extremely poor.
Absolute worst for time waisting and causing one to run around. I requested cancellation, sent all documentation but continually following up. It was so frustrating as I had been with Vodacom for many years.
Well that not all after receiving confirmation now I see on my clear score I am being note as one who missed payments to them , possibly three months now. And yet all paperwork was sent and received. And here they sending messages to say I missed payments. As I had paid final settlement and given settlement letter. And now they blackening my name as this is the first. This is unacceptable services.
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Replies (1)Vodacom's replyOfficial
03 Apr 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
