MY
Mohammed Y

1 reviews | Active since Mar 2017

28 Mar 2017, 16:26

Vodacom Services and Billing- Worst ever!

<p>Where do I begin, when I first moved my number over to my wifes contract I was charged for 4 months for Caller Identity and I was not getting the service, I had made more than 10 calls and visited 2 stores, clear water and lenasia Vodacom stores for assistance as my number was on pvt although I was paying for caller identity. Everytime I called 082 111 they would "synchronise" my line and assure me the matter would be sorted however nothing happend. Eventually I got to the point of wanting to cancel the contract and low and behold my number was sorted in a day after 4 months of pleading!!! I was never refunded for the services not rendered and charged for neither was I ever contacted again to follow up about it. </p> <p> </p> <p>2 Months later now I have a problem where by I can dial out how ever I can not receive calls, I have spent the entire day calling, sms's and I am told the same thing, we will syncronise your line. I have missed more than 20 calls today and as you can imagine this has had a major negative impact on my wor**** I am sick and tired of Vodacom and their b***s**t !! This service provider has given me nothing but headaches and endless problems since I have joined them, To all those out their do not even think about taking a contract with Vodacom as they provide the worst after care service I have expereienced. When I joined I could not get proper internet connections I tried calling them and again it took more then 5 attempts before someone looked at it. I am so sick of these guys, They really are the worst!!! Exorbetent prices and the worst service. You can be sure I will have this contract cancelled!!!</p>

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Replies (2)
Vodacom
Vodacom's reply29 Mar 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 07:10
Official

Dear Mohammed Yaseen,

Our record reflects that you have been contacted and assisted.

Regards,

UW