1 reviews | Active since Mar 2017
Vodacom Services and Billing- Worst ever!
<p>Where do I begin, when I first moved my number over to my wifes contract I was charged for 4 months for Caller Identity and I was not getting the service, I had made more than 10 calls and visited 2 stores, clear water and lenasia Vodacom stores for assistance as my number was on pvt although I was paying for caller identity. Everytime I called 082 111 they would "synchronise" my line and assure me the matter would be sorted however nothing happend. Eventually I got to the point of wanting to cancel the contract and low and behold my number was sorted in a day after 4 months of pleading!!! I was never refunded for the services not rendered and charged for neither was I ever contacted again to follow up about it. </p> <p> </p> <p>2 Months later now I have a problem where by I can dial out how ever I can not receive calls, I have spent the entire day calling, sms's and I am told the same thing, we will syncronise your line. I have missed more than 20 calls today and as you can imagine this has had a major negative impact on my wor**** I am sick and tired of Vodacom and their b***s**t !! This service provider has given me nothing but headaches and endless problems since I have joined them, To all those out their do not even think about taking a contract with Vodacom as they provide the worst after care service I have expereienced. When I joined I could not get proper internet connections I tried calling them and again it took more then 5 attempts before someone looked at it. I am so sick of these guys, They really are the worst!!! Exorbetent prices and the worst service. You can be sure I will have this contract cancelled!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mohammed Yaseen,
Our record reflects that you have been contacted and assisted.
Regards,
UW
Dear Mohammed Yaseen,
Our record reflects that you have been contacted and assisted.
Regards,
UW
