1 reviews | Active since Jan 2013
VODACOM SERVICE3 IS PATHETIC. THEY ARE ********.
No response to my last comment on my last complaint on Hellopeter. Also the problem has still not been resolved and I am still being harassed for payments on an account that I paid and settled in full in December 2021. You have now sent negative credit record reports to my credit bureau, and demanded payments for an outstanding amount for 5 months in a row in spite of the fact that I paid all outstanding money and settled and closed this account in full according your settlement quotes of December 2021. I did this in the Vodacom Walk-in Centre in Tygervalley Mall in Cape Town and I have corresponded with your customer care centre via email on several occasions, supplying proof of payment and requesting that they attend to the issue and close all outstanding issues. In addition, I requested on numerous occasions that if you need to talk to me in person, do so via email or whatsapp on my Canadian number +*** because I do not live in South Africa anymore and do not have access to a phone there. I can only be contacted via email and whatsapp and I have brought this to the attention of your customer service agents on every single occasion that I mailed them as well as on my previous complaint on Hellopeter. I want someone to settle this issue and let me know what the hell is going on. And by the way, how exactly are you going to repay me for the trauma I am going through in dealing with this issue? I am using my time, my energy to sort out an issue that I have paid and settled and which is now an ongoing problem from your side that is affecting me negatively. I don't owe vodacom a cent but they keep hounding and harassing me and destroying my credit record? WHO IS GOING TO MAKE RESTITUTION FOR ME? GET YOUR ACT TOGETHER AND FIX THIS!
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I HAVE MADE A FINAL PAYMENT OF THE OUTSTANDING AMOUNT NOTED IN ALL YOUR HARASSING EMAILS. I CONSIDER THIS FINAL PAYMENT ABSOLUTE ******* BECAUSE A SETTLEMENT QUOTE IS JUST THAT, A SETTLEMENT QUOTE AND I SHOULD NOT HAVE TO PAY ANYTHING AFTER THE DAY A PAID THE SETTLEMENT QUOTE AND ON TOP OF THAT NOBODY EVER SENT A STATEMENT OR ANY EXPLANATION ABOUT WHY I WAS STILL BEING CHARGED AN OUTSTANDING AMOUNT. THERE SHOULD NOT HAVE BEEN A DECEMBER INVOICE AFTER THE SETTLEMENT PAYMENT AND IF YOU INSISTED ON DOING SO, YOUR CUSTOMER CARE DEPARTMENT SHOULD HAVE CLARIFIED THIS ON THE SEVERAL OCCASIONS THAT I SPOKE TO THEM IN JANUARY AFTER I INSTRUCTED MY BANK NOT TO HONOUR FURTHER PAYMENTS. IF ANY OF YOUR EMPLOYEES, INCLUDING THE PEOPLE THAT READ MY FIRST COMPLAINT ON HELLOPETER ACTUALLY CLARIFIED WHAT THE HELL WAS GOING ON IT WOULD AT LEAST HAVE HELPED.
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I HAVE MADE A FINAL PAYMENT OF THE OUTSTANDING AMOUNT NOTED IN ALL YOUR HARASSING EMAILS. I CONSIDER THIS FINAL PAYMENT ABSOLUTE ******* BECAUSE A SETTLEMENT QUOTE IS JUST THAT, A SETTLEMENT QUOTE AND I SHOULD NOT HAVE TO PAY ANYTHING AFTER THE DAY A PAID THE SETTLEMENT QUOTE AND ON TOP OF THAT NOBODY EVER SENT A STATEMENT OR ANY EXPLANATION ABOUT WHY I WAS STILL BEING CHARGED AN OUTSTANDING AMOUNT. THERE SHOULD NOT HAVE BEEN A DECEMBER INVOICE AFTER THE SETTLEMENT PAYMENT AND IF YOU INSISTED ON DOING SO, YOUR CUSTOMER CARE DEPARTMENT SHOULD HAVE CLARIFIED THIS ON THE SEVERAL OCCASIONS THAT I SPOKE TO THEM IN JANUARY AFTER I INSTRUCTED MY BANK NOT TO HONOUR FURTHER PAYMENTS. IF ANY OF YOUR EMPLOYEES, INCLUDING THE PEOPLE THAT READ MY FIRST COMPLAINT ON HELLOPETER ACTUALLY CLARIFIED WHAT THE HELL WAS GOING ON IT WOULD AT LEAST HAVE HELPED.