gP
greg P
1 reviews | Active since May 2019
06 Oct 2021, 15:56
Vodacom Service will never improve
Opening a new account @ Vodacom Vodacom Chatz Gezina Address: Shop 40, Gezina Galleries, 11th Ave, Gezina, Pretoria, 0031 Hours: Phone: *** Tuesday 05 October I hand in prefilled form to save time. Sat down with the consultant for 45min I was in formed to come back when I received a sms from Vodacom stating that my porting was approved. I did as instructed but was inform to comeback in the morning which I did, My old telkom sim card was snapped in half. Then i got told come back tomorrow because my number still has not ported and that my contact still has not even been submitted for approval. Now I have lost my number and I can no long receive an opt from my Banks - receive calls. So what a s**t show.
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Replies (2)
Vodacom's replyOfficial
07 Oct 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
gP
greg P's updateReviewer Update
14 Oct 2021, 11:04Thank You for your reply
I still don't have a my old number back
I went to MTN and opened a contact in 15 min and received 2 x Samsung A32
In 15 min, what Vodacom could not do in 72 hours
I have to go back to telkom to find number and get a new sim card. Because of all this, I have to go into the bank and change my details
I have an experian credit score of 659 out of 702 But vadcom chose to treat me like a despot. The manager told me that I am a bad payer with a bad credit history. They refused to help get my old telkom card back even after the sales person personally assured me she will sort it out-on an email
Why was my sim card destroyed before you did your "vodacom credit check on me" > They (Vodacom Gezina) choose not to help me and when I got angry they call security to have me removed.
I will never advise any person to use vodacom or your store at gezina
I still don't have a my old number back
I went to MTN and opened a contact in 15 min and received 2 x Samsung A32
In 15 min, what Vodacom could not do in 72 hours
I have to go back to telkom to find number and get a new sim card. Because of all this, I have to go into the bank and change my details
I have an experian credit score of 659 out of 702 But vadcom chose to treat me like a despot. The manager told me that I am a bad payer with a bad credit history. They refused to help get my old telkom card back even after the sales person personally assured me she will sort it out-on an email
Why was my sim card destroyed before you did your "vodacom credit check on me" > They (Vodacom Gezina) choose not to help me and when I got angry they call security to have me removed.
I will never advise any person to use vodacom or your store at gezina
gP
greg P's update14 Oct 2021, 11:04
Reviewer Update
Thank You for your reply
I still don't have a my old number back
I went to MTN and opened a contact in 15 min and received 2 x Samsung A32
In 15 min, what Vodacom could not do in 72 hours
I have to go back to telkom to find number and get a new sim card. Because of all this, I have to go into the bank and change my details
I have an experian credit score of 659 out of 702 But vadcom chose to treat me like a despot. The manager told me that I am a bad payer with a bad credit history. They refused to help get my old telkom card back even after the sales person personally assured me she will sort it out-on an email
Why was my sim card destroyed before you did your "vodacom credit check on me" > They (Vodacom Gezina) choose not to help me and when I got angry they call security to have me removed.
I will never advise any person to use vodacom or your store at gezina
I still don't have a my old number back
I went to MTN and opened a contact in 15 min and received 2 x Samsung A32
In 15 min, what Vodacom could not do in 72 hours
I have to go back to telkom to find number and get a new sim card. Because of all this, I have to go into the bank and change my details
I have an experian credit score of 659 out of 702 But vadcom chose to treat me like a despot. The manager told me that I am a bad payer with a bad credit history. They refused to help get my old telkom card back even after the sales person personally assured me she will sort it out-on an email
Why was my sim card destroyed before you did your "vodacom credit check on me" > They (Vodacom Gezina) choose not to help me and when I got angry they call security to have me removed.
I will never advise any person to use vodacom or your store at gezina