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Isabel G
1 reviews | Active since Apr 2025
17 Apr 2025, 09:33
Vodacom service. What service?!
I honestly am at my wits end. I took a cash advance loan on the Vodapay app at the end of January 2025. The loan terms allows for the loan to be repaid in 61 days. On 29 March 2025 the loan amount was taken from my bank account and the loan was settled in full. On 02 April 2025 a second installment was taken from my bank account for a loan that was settled in full! I have been trying since then to get this amount refunded with nothing except pure and utter frustration to show for this. I have been given 2 different service ticket numbers during this whole ordeal and have been told on numerous occasions to wait 4 to 7 working days to receive feedback. On Monday, 14 April 2025, I received sms's from Eltino Martin at the Vopapay department advising that both service ticket numbers have been closed and the refund was either completed or will be paid Shortly. Now to date I have not received any refund and have been trying to no avail to get answers from the Vodapay department. I once again called this morning and was told firstly that I could not speak to a team leader, supervisor nor manager! I was also told that the refund could take between 4 to 7 working days to be completed! What utter nonsense! I don't know how to address this matter further. Has anyone had similar problems with Vodacom or can anyone advise me on how to further try to resolve this as in my vocabulary the term shortly does not refer to 4 to 7 working days. I have taken down every agent I spoke to and have even e-mailed the service support desk at Vodacom. Please could anybody assist or advise me as to my next course of action?!
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Apr 2025, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2025, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Isabel G's updateReviewer Update
19 Apr 2025, 08:45Well it seems that this problem is still not addressed... I had a call from a member of the Hallo Peter Vodacom department promising to address this issue and give me feedback but to date still no joy. On Thursday afternoon another gentleman called and I explained my frustration once again. Now bear in mind that I do not receive a call back from the same people so every time I have to explain the whole situation from the get go. I have recited this whole problem so many times I think I can do it in my sleep by now. But I regress... The gentleman who called me on Thursday afternoon promised that the refund would be completed manually on Thursday bit I still have not received a cent back from Vodacom. Upon asking how the 2 service tickets could be closed without confirming with the customer that the refund has been finalised I was informed that my number and many others were affected in a similar fashion at the beginning of the month and upon doing spot checks and seeing that the other numnbers have been refunded quite some time ago they summarily closed all these related service tickets! I am sorry but by now I have had enough of empty promises and the waiting game. I need feedback and immediate response to my concern. I have had enough and I will not let this matter rest until my query has been resolved to my satisfaction. Enough is enough!
IG
Isabel G's update19 Apr 2025, 08:45
Reviewer Update
Well it seems that this problem is still not addressed... I had a call from a member of the Hallo Peter Vodacom department promising to address this issue and give me feedback but to date still no joy. On Thursday afternoon another gentleman called and I explained my frustration once again. Now bear in mind that I do not receive a call back from the same people so every time I have to explain the whole situation from the get go. I have recited this whole problem so many times I think I can do it in my sleep by now. But I regress... The gentleman who called me on Thursday afternoon promised that the refund would be completed manually on Thursday bit I still have not received a cent back from Vodacom. Upon asking how the 2 service tickets could be closed without confirming with the customer that the refund has been finalised I was informed that my number and many others were affected in a similar fashion at the beginning of the month and upon doing spot checks and seeing that the other numnbers have been refunded quite some time ago they summarily closed all these related service tickets! I am sorry but by now I have had enough of empty promises and the waiting game. I need feedback and immediate response to my concern. I have had enough and I will not let this matter rest until my query has been resolved to my satisfaction. Enough is enough!
IG
Isabel G's updateReviewer Update
19 Apr 2025, 09:01Also please allow me to share the following : I am unable to call the Vodapay service center nor the Vodacom general enquiry number on 135. As I have been trying to get this matter resolved since the beginning of the month, whenever Itry to call any of these numbers I now have a automated voice telling me that Vodacom has picked up an unusual number of calls from my number and that my number has been blocked from contacting them! What on earth is that about? How am I expected to resolve this issue when I have been blocked from contacting either departments?
IG
Isabel G's update19 Apr 2025, 09:01
Reviewer Update
Also please allow me to share the following : I am unable to call the Vodapay service center nor the Vodacom general enquiry number on 135. As I have been trying to get this matter resolved since the beginning of the month, whenever Itry to call any of these numbers I now have a automated voice telling me that Vodacom has picked up an unusual number of calls from my number and that my number has been blocked from contacting them! What on earth is that about? How am I expected to resolve this issue when I have been blocked from contacting either departments?
IG
Isabel G's updateReviewer Update
24 Apr 2025, 08:22And still this issue has bot been resolved. I had another call on Tuesday from Vodacom Hallo Peter dept and was advised that according to the back office of the Vodapay department they had requested my bank statement from me. I summarily told the gent that they were lying and to provide me with the proof that it had been requested via email or sms which they couldn't. I subsequently sent my statement and screenshots of the sms's from my bank and was promised feedback. Yet again today is Thursday and no feedback nor refund has been received. I am now fed up and seriously frustrated with the shockingly poor service from Vodacom. This is now enough. I need this addressed immediately!
IG
Isabel G's update24 Apr 2025, 08:22
Reviewer Update
And still this issue has bot been resolved. I had another call on Tuesday from Vodacom Hallo Peter dept and was advised that according to the back office of the Vodapay department they had requested my bank statement from me. I summarily told the gent that they were lying and to provide me with the proof that it had been requested via email or sms which they couldn't. I subsequently sent my statement and screenshots of the sms's from my bank and was promised feedback. Yet again today is Thursday and no feedback nor refund has been received. I am now fed up and seriously frustrated with the shockingly poor service from Vodacom. This is now enough. I need this addressed immediately!
IG
Isabel G's updateReviewer Update
02 May 2025, 14:17For all of the promises of service and feedback I still have nothing to show for it. Today is exactly a full month since Vodacom double deducted the cash advance and despite all promises from various departments within the group that the money will be refunded I still have not received a single cent back from them. On Tuesday I received a call from E. M. at the cash advance department asking whether any refund to me has been completed. I explained to him that I have not received any refund whatsoever and he promised to follow up and provide me with feedback. Up to this time I have not heard anything back from anybody at Vodacom. I am feeling utterly devastated at this point and honestly do not know what else I can do to get my money refunded. I am denied any opportunity to speak to a manager or supervisor and must start the whole business of explaining my problem to someone new when I try to call as you can not reach the same consultant ever again. What should I do to get this situation addressed and sorted out?
IG
Isabel G's update02 May 2025, 14:17
Reviewer Update
For all of the promises of service and feedback I still have nothing to show for it. Today is exactly a full month since Vodacom double deducted the cash advance and despite all promises from various departments within the group that the money will be refunded I still have not received a single cent back from them. On Tuesday I received a call from E. M. at the cash advance department asking whether any refund to me has been completed. I explained to him that I have not received any refund whatsoever and he promised to follow up and provide me with feedback. Up to this time I have not heard anything back from anybody at Vodacom. I am feeling utterly devastated at this point and honestly do not know what else I can do to get my money refunded. I am denied any opportunity to speak to a manager or supervisor and must start the whole business of explaining my problem to someone new when I try to call as you can not reach the same consultant ever again. What should I do to get this situation addressed and sorted out?
IG
Isabel G's updateReviewer Update
08 May 2025, 13:55Today marks more than a month that I have tried to get my money refunded from Vodacom. On Monday I received a call from As... at the Hello Peter Vodacom department. After explaining the situation to him yet again in detail I was promised that he would follow up and give me feedback on the same day. Today is Thursday and I have not received any feedback or refund whatsoever yet again. I am still barred from contacting either the Vopapay call center or the Vodacom customer care number telephnically and do not know what else I can do to receive any help or assistance. Please advise if anybody has any suggestions.
IG
Isabel G's update08 May 2025, 13:55
Reviewer Update
Today marks more than a month that I have tried to get my money refunded from Vodacom. On Monday I received a call from As... at the Hello Peter Vodacom department. After explaining the situation to him yet again in detail I was promised that he would follow up and give me feedback on the same day. Today is Thursday and I have not received any feedback or refund whatsoever yet again. I am still barred from contacting either the Vopapay call center or the Vodacom customer care number telephnically and do not know what else I can do to receive any help or assistance. Please advise if anybody has any suggestions.