RK
Ria K

1 reviews | Active since Oct 2016

04 Oct 2016, 12:25

Vodacom Service.... WHAT SERVICE

<p>Vodacom service in Verwoerdpark is absolutely non existent. We have logged numerous calls to enquire, even prepared to pay for a booster but nothing. Everytime it is promises and reference numbers and the agent will call you. Well it is 2 months and our signal is worse than ever. Then they want to advertize on TV NO DROPPED calls and they guarantee free minutes. TOTAL LIES. WE CAN'T MAKE A PROPER PHONE CALL AND YOU CANT HAVE A PROPER CONVERSATION. WE HAVE BEEN TRYING TO SORT THIS OUT FOR MORE THAN TWO YEARS. SICK AND TIRED OF VODACOM PROMISES AND SERVICE. CANCELLING EVERYTHING WE HAVE WITH THEM AND JUST STOP PAYING THEM ON THE ONES WE CANNOT CANCEL. WHAT DO WE PAY FOR, NOTHING.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team