Vodacom service very poor

We have been experiencing problems with our fiber connection for a week now. We live in an estate where Vodacom has exclusivity. Our fiber connection was down for four days before it was restored. Since the restore we have experienced other problems inside our home with the router. During the restore process someone from Vodacom must have changed or reset some specific settings.

I have since logged further calls with the service center with no support. The following are my issues with Vodacom. - There are good staff who are helpful in the call center, then you get some staff who are completely useless. I have spoken to about six different agents and some of them can not offer support and provide misleading information. They are simply there to log a call, and can not provide technical assistance. - Vodacom does not have technical support staff to assist their customers after hours, on weekends or holidays. This is when we their customer use their service most of the time, right? - I was unable to talk to a manager or supervisor in the call center on Saturday evening the 15th of December. I was told that there was no one and have to wait until Tuesday the 18th. - I have tried to talk to someone technical for days now without any luck.

As a Vodacom customer for many years now, I am shocked with the poor service I am getting from such a large company. I feel like just a number in their system.

I hope I will get this issue resolved.