SF
Sven F

1 reviews | Active since Oct 2017

15 Mar 2018, 11:47

Vodacom - service unacceptable.

I closed my Vodacom account in February last year. I asked them how much I needed to pay as my account still had a few months to run. Vodacom gave m a figure just over R5000 which I paid. Vodacom has since been taking money out of my account and sending me monthly invoiced and despite much contact wih Vodacom I am unable to get the matter resolved. In the past week I have phoned Zouwa and Godfrey, but no joy. Godfrey transferred me through the cancellations department and I hung after waiting for my call to be answered.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2018, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team