Vodacom service trouble

Hello There, I finished my Vodacom contract more than a year ago and continued paying for the same services month to month until January this year. In January 2022, I decided to quit all services with Vodacom. Hi promised that all my services and connections would be working as before. During a cancellation process, a Vodacom representative offed me great discounts to stay as a Vodacom customer with reduced payments etc. I excepted this offer. I noticed that since then ( January 2022), my watch does not have a cell connection (One number service), besides Vodacom charging monthly service fees for this service. I called numerous times and spoke with the Vodacom helpline, mostly wasting time with low trained staff who had difficulties understanding what I was complaining about. No resolution or call back (each time promised to call me back the next day). I went to Vodacom Cts shop in CT for help, and they complained on my behalf on 5th May,

I received two emails asking me to be patient and advising that Vodacom are working on a resolution. Ticket 1-******x3540 Today is almost three weeks with no call and no resolution from Vodacom.

I see only two solutions: 1. Vodacom to enable my watch to receive services as promised, as Vodacom charging me every month for it 2. Or, quit all my contacts with Vodacom ( due to incorrect info from your salesperson and inability to give a service as promised and charged)