Vodacom service = tragedy

Vodacom.....I don't know where to begin.

Your service delivery is tragic. The training of your staff is disgusting. As I type this for the 5th month in row I am fighting with your tellers. To make things even worse going to a branch for assistance with your fiber is just simply not an option. The excuse given is that your branch in canal walk is not equipped to deal with fiber.

4 months ago I changed banks, this simple update has been an insurmountable challenge for vodacom to tackle.

I have spoken to every consultant as well as management over 4 months to have these details changed. Eventually you were able to complete a simple update.

I have now been cut off due to a non payment penalty.....non payment penalty due to the complete incompetence of your staff to update a simple set of banking details. The first time this happened I was told to do a manual payment. I did this. You issued the wrong account details. The payment was then re allocated correctly and I thought my troubles where over .

Silly me. For this issue of banking details had not been updated and so I had to continue making manual payments.

Your consultants cannot even transfer a complaint to the proper authority to handle.

Vodacom I challenge you to turn my opinion and my experience around. Give me a call and I'll send all the email correspondance that proves my case. I have zero confidence that I will hear from any management regarding this experience that is currently on going.