Vodacom (service to a new client)

Very bad service from vodacom , im a new client an took out a contract with them on Monday morning, I called them today to check with them how far my delivery is a spoke to a lady and she said that to contract was cancelled and that they tried to call me in the week to sort it out but they did not call me as I told the lady that I can send my call log to them they did not call the last message I received from them is that everything is still in order. I asked the lady can we sort it out she said no I must go in to a Vodacom store I told her but a took the contract out by calling them way can’t they fix the contract while speaking to me now , I then asked can I speak to a manager and then she immediately drop the call in my ear, I called again spoke to a new lady told her what happend and asked if i can speak to a manger to sort out my problem and she said the manger will call me in 5 minutes still waiting for them to call me and it’s already 30 min since I spoke to them