RA
Reshma A
1 reviews | Active since May 2019
08 May 2019, 20:58
VODACOM Service Thumps Down
I have been getting notifications for a cell phone number that does not belong to me. ********** 046 for over a year. I have reported it to Vodacom. They say that they cannot do anything for me. I went to the local branch. I was told to call the customer care line. They gave me a reference number and said I must wait.Aftet two days I was told sorry they can't do anything for me. This person constantly uses data like 10mb and I get notifications some times over 10 to 20 messages a day. When I try contacting this person twhy don't answer the phone. VODACOM doesn't seem to care that these notifications are a constant nuinance to me.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
09 May 2019, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 May 2019, 15:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply20 May 2019, 15:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that your query has been resolved.
Regards
Vodacom Consumer Website Team
