Vodacom - Service the worst I have ever encountered

<p>In May 2016 I renewed my contract with Vodacom. They upgraded my to a WFi router for my e mail and said I needed a sim swap in order for the sim to work in the new device. I had a great deal of trouble until I was finally connected as the staff did not know what they were doing. On 25 November 2016 my e mail suddenly stopped working. Now began 11 days of nightmares trying to get this sorted at Vodacom Bayside Centre Blouberg. Firstly I was told that for some obscure reason the person who had done a sim swap in May had also changed the telephone number???? to connect to my e mail. (I did not request this nor was I told this litle gem of information). As the old telephone number had been dormant for six months a block had been put on it. This now showed as a pre paid number and my e mail that I have probably had for 10 years showed as unavailable. The more I said that I could not lose this address nor the e mails (I could not now access as these contained contracts and vital business information) the more I was butting my head against a brick wall. Eventually on 30 November a call was logged on reference number 1- ********** 8256 and I was told to go home and they would phone me within 24/48 hours with a result. Needless to say this call never came. Eventually I sat in the shop and said I would not leave until this was sorted. The staff tried in vain to get someone from call centre to help and I heard them being passed from one department to another and back again to the first department. It was obvious that Vodacom put staff at the coal face in the shops, don't train them and then give them no help when they attempt to get someone at Head Office or at the call centre or even CRM to help them. Eventually someone called Claudia Ashwill at CRM promised to sort this out. That was 30 November - it is now 4 December. No word from this person. I then said that, if they could not help me and I could not use my mail, I wanted to cancel the contract as Vodacom were in breach by not delivering the service they promised me. I was told if I cancelled I would have to pay a cancellation fee?? They cannot give me service but I have to pay a cancellation fee for the pivliege of dealing with their incompetence. I have never been so disgusted with service in my entire life.</p>