mS
mohammed S

1 reviews | Active since Jan 2014

11 Apr 2019, 20:43

VODACOM - SERVICE THAT IS STILL ABSOLUTELY PATHETIC

Ref: VODACOM - SERVICE AS DEAD AS THE DECEASED" Having complained about the terrible service on this very platform regarding Vodacom on the 1st April, I promptly received a response from Vodacoms Consumer Website Team with promises of resolving the matter as soon as possible.

It amazes me that after all the promises and undertakings to resolve the matter and not forgetting all the hyped up "I apologise" and "I'm sorry" for the inconvenience stories, Vodacom has again done an about turn and now decides to again block the account and bar all incoming & outgoing calls and data on 1 of the 2 numbers on the account. I now stand to again lose approximately R800 in PAID UP airtime and approximately 7.5gb in PAID UP data... VODACOM, promises as empty as a seasoned politican... NOTHING MORE & NOTHING LESS

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Replies (2)
Vodacom
Vodacom's reply12 Apr 2019, 06:33
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Apr 2019, 20:42
Official
 Dear Mohammed 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team