CM
Craig M

1 reviews | Active since Mar 2015

20 Dec 2019, 12:56

Vodacom service terribile.

Over the last two weeks Vodacom who is my cell service provider has dropped over 100 calls costing me valuable time and money. I cannot even call Vodacom So Called customer care as Vodacom dropped those calls as well. If someone calls me there is very seldom a time when people can actually talk as all the calls are missed calls or dropped calls. This is unacceptable service and I would like a refund on my monthly fee as Vodacom is in breach of contract! Before you say maybe my brand new phone is faulty, I am not the only person in my area who is having this problem. Vodacom Get your act together this kind of service is pathetic!

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Replies (1)
Vodacom
Vodacom's reply20 Dec 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team