BB
Brenda B
1 reviews | Active since Oct 2019
21 Oct 2019, 09:32
VODACOM service sucks!!!!!!
Vodacom service delivery, call centre agents and consultants, needs some serious service delivery training, I placed an order almost 3 weeks ago and I'm still awaiting delivery. I have received no communication regarding the delay, and spent almost two hours on the phone trying to get the product delivered, but was being sent from pillar to post. I would definitely not recommend Vodacom to any one.If there was a star below 1, I would give them a minus 10.
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Vodacom's replyOfficial
21 Oct 2019, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Nov 2019, 11:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team
Vodacom's reply04 Nov 2019, 11:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team