Vodacom service sucks

I received an SMS with a quote number:*** and it say vetting has been approved, I have not app**** for anything or did a quote on anything and it says I should contact 082 135 if it is not me, however when you call the number you do not get to speak to a real person to assist instead you speak to robots all the way and you barely get assistance at all. This has been happening to me for quite some time and I feel vodacom should start selling their products to robots maybe they will understand each other, as some queries are beyond Tobi's programming...Vodacom's service sucks big time