YP
Yougini P
1 reviews | Active since Aug 2019
27 Apr 2021, 23:58
VODACOM SERVICE SUCKS!!!!!
I am canceling my contract from last year but to no avail, my account is still being debited. I have 3 contracts, so they are debiting 1 amount, so I cannot stop the debit order. I have proof o in the form of cancelation emails. This is really the worst service I've ever received, and will not take a Vodacom contract again!!!!!
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Replies (2)
Vodacom's replyOfficial
28 Apr 2021, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Apr 2021, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YP
Yougini P's updateReviewer Update
28 May 2021, 00:53Its the 28th of May, exactly a month later and still no joy!!! My account was indeed debited and they have not sorted out the problem.
Vodacom takes months to assist their customers. This is really the worst service I've ever had!!!!
Vodacom takes months to assist their customers. This is really the worst service I've ever had!!!!
YP
Yougini P's update28 May 2021, 00:53
Reviewer Update
Its the 28th of May, exactly a month later and still no joy!!! My account was indeed debited and they have not sorted out the problem.
Vodacom takes months to assist their customers. This is really the worst service I've ever had!!!!
Vodacom takes months to assist their customers. This is really the worst service I've ever had!!!!