KP
Karty P
1 reviews | Active since Dec 2016
13 Dec 2020, 09:20
Vodacom service sucks
I had a Vodacom contract with Vodacom from January 2018 Which I canceled in January 2020. In September I noticed its appearing on my credit score with a balance and I don't understand why as it is paid up. I called Vodacom and I was told it will be cleared within 21 days. Come October 2020 after that 21 days the account is there. I called again and I was told the ITC shows that is logged and I will receive the paid up letter which I never received even today. I even made a dispute on transunion but even today my account shows as active. I'm realy not impressed with Vodacom service, what's difficult to make account inactive?
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Replies (3)
Vodacom's replyOfficial
13 Dec 2020, 11:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2020, 11:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KP
Karty P's updateReviewer Update
17 Dec 2020, 20:04I don't understand how the query has been resolved without any communication from Vodacom. Is the account closed? Can I have the proof to indicate that?
KP
Karty P's update17 Dec 2020, 20:04
Reviewer Update
I don't understand how the query has been resolved without any communication from Vodacom. Is the account closed? Can I have the proof to indicate that?
KP
Karty P's updateReviewer Update
12 Jan 2021, 14:09Dear Vodacom, if you are saying the query has been resolved can I have the paid up letter and an e-mail to indicate that I'm done with you. Here I am sitting with the account that is still active after ten months of cancellation but someone decided to say its resolved.
KP
Karty P's update12 Jan 2021, 14:09
Reviewer Update
Dear Vodacom, if you are saying the query has been resolved can I have the paid up letter and an e-mail to indicate that I'm done with you. Here I am sitting with the account that is still active after ten months of cancellation but someone decided to say its resolved.