JB
Jaco B

1 reviews | Active since Oct 2020

15 Oct 2020, 12:08

vodacom service sucks.

so i canceled my contract with Vodacom way in advance only to discover that they never canceled it. spoke to another person at Vodacom that ensured me it will be rectified. few days ago i phoned in to Vodacom the asked them why i''m still getting billed only to find out they still haven't fixed their mistake, today i get letter demanding an out standing amount. will never recommend Vodacom to any one as you struggle to get them to sort out problems and they never get back to one as they promised they would, and the struggle to get my contract canceled still carries on with no luck at all.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team