Vodacom Service Sucks

<p>Towards the end of last year 2015 I encountered a problem with my son's contract, after many visits to vodacom gateway store to resolve the issue, nothing was done. Out of pure frustration and anger I cancelled 2 contracts with them, this after been a loyal customer since 1995. To this date, that matter has not been resolved.</p> <p><br />On Tuesday 31 May I once again was forced to visit the same store because of problems I was having with my ****le. The Gateway store has 16 service counters of which only one was operating on Tuesday - needless to say I waited 1 hour to see the consultant. After checking my device, I was told it was still under warranty and hence could be exchanged for a new one. Unfortunately the store did not have stock and I was advised to return to the store on Wed 1 June.</p> <p>This I duly did on Wed - only to be told once again (!!!) that the stock hadn't arrived and I should try again on Friday 3 June. I was told to first enquire at their service counter if the device had arrived in stock prior to standing in the queue.</p> <p>Again, I did this on the morning of the 3rd and was told the device had arrived and I should book my old unit in for the swap.</p> <p>So AGAIN the queue and another 40min to see a consultant. After explaining to him my query, he took my device and disappeared into the service area, 5 min later returning to tell me there was no stock of the device and that I needed to book my unit in and it would take up to 7 working days to exchange. I requested to speak to the store manager which the consultant went to call and then he duly proceeded with booking my device into their system. This process took approximately 10-15min and in all this time no manager. I left the store fuming and still no call from the manager or anyone else to apologise for their poor service. VODACOM SUCKS!!</p>