Vodacom service sucks!!

<p>Downgraded with my new phone to contract total of R228.30 in February 2016. Paid R228.30 for 3 months (vodacom deducted debit order) BUT THEN on 11 April 2016 the total deducted was suddenly R457.00, which is a double payment! NO NOTIFICATION GIVEN, NO STATEMENT RECEIVED in spite me requesting Invoices and Statements by e-mail and by telephone. Spoke to ELLEN on 05/05/2016 - NO RESULT. Spoke to ANDREW on 09/05/2016 - STILL NO RESULT. Now today my deduction is R557.00?? I am a pensioner and I can only pay R228.30 per month. Every time I reverse the payment on my bank account, my bank charges me collection fees!!! I have now logged a complaint to the Customer Services (so angry I forgot to ask for her name) - the first reference is S3-GVM13-3MQK4. The consultant phoned me back with reference S3-GVM13-3Y3YD but this request can take up to 48 hours!! Apparently Vodacom Customer Services' e-mails are out of order!! I WANT AN ANSWER AS TO WHY I HAVE TO PAY SO MUCH WHEN I HAVE PROOF OF PAYMENTS FROM FEBRUARY TO APRIL 2016. PLEASE HELP ME SORT THIS OUT BECAUSE VODACOM IS NOT INTERESTED IN GIVING ME ANY REFUNDS ON EXTRA CHARGES. AND I THINK THEY SHOULD ALSO PAY MY BANK CHARGES. Thank you. Hildegard Friebe</p>