Vodacom service sucks

I hope someone can assist me here because no one is assisting me at the call centre.

This all started on Tuesday after a power outage in the area. The power came back on but the wifi said it must be reset at the back of the router. I did that as suggested by your website and since then we have had no wifi. I have made numours calls and eventually received some help after two days of phoning and trying to solve the problem ourselves because we have had no luck with vodacom. The wifi worked for one day and went off again last night at 8. Again no help from Vodacom. I was at the point to go to the Ombudsman and reporting this because we can not go on like this...

Eventually a field agent came to our house and checked the wifi. Vodacom has routed the IP address of our old package. I have upgraded 4 months ago but can see the old package on my Vodacom app. The wifi worked for one day and it went off again today. This is very disappointing Vodacom. I have been a loyal customer for many years and am thinking of cancelling and moving to another ISP!

We are 4 people who needs to work from home and earn a salary. Please can we have this sorted now as we need to work tomorrow!