SP
Santana P

1 reviews | Active since Oct 2012

04 Oct 2021, 11:15

Vodacom service sucks

Terrible customer service at Vodacom.

Took put a new contract in August and phoned Vodacom within 5 days to collect he phone as its slow and terrible. It was logged to Vodacom on the 24th August and we now on the 2nd October and still waiting for the new phone to be collected for my contract to be canceled. I keep phoning with no joy and now been waiting a week for a manager to phone me.

I want this phone off my property by tomorrow.

This is disgusting service and will never recommend vodacom to anyone

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2021, 14:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team