Vodacom Service Sucks

Not something i normally do but im at a complete loss with Vodacom Business in particular. Dealing with an account pertaining to my deceased father . My first comms to them was on 5 Jan 2020 , to date no reply. I was then told to email various email addresses including the deceased dept , still not even an acknowledgement. When i call the company they simply tell me they need to speak to the account holder. The more i explain the business account holder is deceased i get the run around. My widowed mother is now without a line as the lines were suspended due to arrears. I have proceeded to get her an MTN simcard ; as soon as Vodacom decides to possibly assist me ill be sure to move the account completely. Yes one lost client may not be massive to Vodacom but your service suc**** "Sa's largest mobile network ". I proceeded to a Vodashop for some assistance (they couldnt help me given business query) and ironically the staff shook their heads in somewhat agreement when i voiced my issues. Fed up really.