CJ
Cornelia J
1 reviews | Active since Feb 2012
31 May 2019, 06:14
Vodacom service sucks
What is the good of having data available on your phone if you cannot use it. I still have 331.72 data left but get the message: YOU`VE RUN OUT OF DATA RECHARGE YOUR SIMCARD!!!!! I confirm it with the callcentre and Vodacom app about data available Now I have to wait 24-48 hours before they can maybe help me WHY DO I HAVE TO WAIT IF THE PROBLEM IS ON VODACOM SIDE AND I CANNOT USE DATA WHERE I DO HAVE Can someone please assist. This happen on a regular basis. Im really sick and tired of this
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 May 2019, 08:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2019, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CJ
Cornelia J's updateReviewer Update
31 May 2019, 11:34Ashwin did try and assist to no avail, I send him screenshots and he escalate to fixing department
Received SMS that profile has been updated and call closed by Sonia Anne Livesey
I restarted the cellphone and IT IS STILL THE SAME problem. NOT WORKING WITH DATA!!!! So please reopen it again.
Received SMS that profile has been updated and call closed by Sonia Anne Livesey
I restarted the cellphone and IT IS STILL THE SAME problem. NOT WORKING WITH DATA!!!! So please reopen it again.
CJ
Cornelia J's update31 May 2019, 11:34
Reviewer Update
Ashwin did try and assist to no avail, I send him screenshots and he escalate to fixing department
Received SMS that profile has been updated and call closed by Sonia Anne Livesey
I restarted the cellphone and IT IS STILL THE SAME problem. NOT WORKING WITH DATA!!!! So please reopen it again.
Received SMS that profile has been updated and call closed by Sonia Anne Livesey
I restarted the cellphone and IT IS STILL THE SAME problem. NOT WORKING WITH DATA!!!! So please reopen it again.
Vodacom's replyOfficial
04 Jun 2019, 12:04Dear Cornelia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 12:04
Official
Dear Cornelia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team