jB
johannes B
1 reviews | Active since Oct 2018
17 Oct 2018, 11:34
vodacom service sucks
Paid my account R15640, only R15000 processed, disconnected twice already, cannot get hold of Aziz Joosub CEO for intervention. 1st d/o in 17 years to be returned, i was treated like a *****, line reconnected over 24hrs later, toady cut off again, for R640.00, which was paid see above amount. very frustrated as this is my business line. emailed Zanele Khoza who promised me that as soon as she gets my email she will re-connect my line, no reply to my email yet, the 1 to 4 hrs re connection period is haunting me, last time it lasted over 24hrs.
Johnny
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Oct 2018, 11:38 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 11:38
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
jB
johannes B's updateReviewer Update
17 Oct 2018, 12:47well till now no one has rep**** or contacted me, my line still off although proof of payment sent, paid on the 4th of October 2018. tried to phone Zanele Khoza, i was told she was in a meeting and she will phone me soon. how long is a piece of string"soon" that is the question.
jB
johannes B's update17 Oct 2018, 12:47
Reviewer Update
well till now no one has rep**** or contacted me, my line still off although proof of payment sent, paid on the 4th of October 2018. tried to phone Zanele Khoza, i was told she was in a meeting and she will phone me soon. how long is a piece of string"soon" that is the question.
jB
johannes B's updateReviewer Update
17 Oct 2018, 13:55i have resend pop several times, no joy, tried to copy hello peter alert not sure is you got it, no one has phone me yet, they re- routed my calls to" we will call you back", so i cannot talk to anyone anymore.
jB
johannes B's update17 Oct 2018, 13:55
Reviewer Update
i have resend pop several times, no joy, tried to copy hello peter alert not sure is you got it, no one has phone me yet, they re- routed my calls to" we will call you back", so i cannot talk to anyone anymore.
jB
johannes B's updateReviewer Update
17 Oct 2018, 14:00for have been a customer for 17 years( paying over 7k a month ) and be treated like this, it is hurting honestly. we are really treated like toilet paper, i am very angry
jB
johannes B's update17 Oct 2018, 14:00
Reviewer Update
for have been a customer for 17 years( paying over 7k a month ) and be treated like this, it is hurting honestly. we are really treated like toilet paper, i am very angry