VODACOM SERVICE SUCKS

So this is how pathetic Customer Service is at VODACOM.

I swear, I would NOT EVER recommend this "service provider" to anyone!!

On the 19th June 2018, I received an SMS regarding my bill. According to my agreement made with you, my instalment had been R409.

Due to an upgrade and only to know that you have billed me for a device that was an ACCESSORY (due to the combo deal I took) that I should not have been billed for! I called into your contact centre, and spoke to Kelebohile who beautifully explained what had happened, and I told her okay, let the debit order run and you guys refund me into my PERSONAL ACCOUNT! She gladly escalated the matter ( 1- ********** ********** ) and advised that after the debit has gone off, it would then take 7 WORKING DAYS for my refund.

This was then somehow not enough, she called me and kept me up to date with this **** you guys caused, and escalated this query to your “Solutions Experts” on the 25th June ( 1- ********** ********** ) bare in mind, this is the date of the debit order.

Hereafter you guys already took money that did not belong to you, there was no contact whatsoever, no SMS, no phone call, no email. NOTHING!!!

On the 6th July 2018, I called in doing a follow up on what the **** is happening and where my money is. I spoke to Lebogang who had such a bladdy attitude, wanting to explain to me what had happened but failed to advise where my money is, no straight answer. I mean, I wouldn’t be calling for someone to explain to me what I already know. Only for her to mentioned, that this had been a credit to my Vodacom account which I DID NOT ask for in the first place when Kelebohile gave me those two options. How can you inconvenience somebody and then not even apologize for what YOU DID!!! I requested a call back from her manager, and guess what? I’m still waiting.

On the 16th July 2018, I called in again, spoke to Thozama and requested a call back from her manager at 5pm, and guess what? I’m still waiting. So pathetic. Vodacom really sucks! I would honestly change my “service provider” if that’s what you even call yourselves.

Not long, you know those annoying SMS’s comes through “was your query resolved on the first time you contacted Vodacom” and I rep**** NO.

Same day, Porcia then gives me a call, she hardly even said 10 words but promised to send some sort of email to whoever and contact me by 4pm with an “outcome”.

Geez, its been a ****ing month that I need to call for my OWN money . There’s no effort from your side, no actual and proper “Customer Service”.

There WILL BE so many people around the world who see’s how bad your service actually is, yet you claim to be the best of them all. Just keep in mind about how many clients your business will lose. And I promise you, I will make this go VIRAL!