Vodacom Service Sucks

I haven't come across a company that is so incapable of helping a client after one of their own made a mistake and cost the client money.

I requested an upgrade in November 2017 and it was not processed. At the end of April 2018 I am still fighting to get the contract cancelled that expired in January 2018 and I am forced to pay for a Vodacom employee's mistake.

After being a client since 2001 I would think someone would try and help, but after many hours on the phone and in store over the past 5 months I am still looking for that one person from Vodacom that wants to help.