Vodacom Service sucks

For the past 3 days our internet has been down. When we call Home connect they say the problem is not on their side. When we call Vodacom they say they have fixed the problem in our area.

clearly this is a Vodacom problem but they are refusing to come out saying the problem has been fixed.

Vodacom needs to send technicians out to sort out the problem. 3 days is a long time to go without internet because we use it for work and school. When you call them they don't offer any solutions. Essentially they are saying we are on our own. They are refusing to come and fix the problem. Their customer service leaves a lot to be desired.

We are not asking for special favours. We are just asking Vodacom to do their job.