GW
Gamsie W

1 reviews | Active since Mar 2009

01 Feb 2024, 08:29

Vodacom Service SUCKS !!!!!!!!

I had a contract with vodacom - I cancled my contract by following the rules, and calling them 1 month before the time. 2 Months later they still billing me. I called their call center again, and there is a STUPID bot thing that simply says, im not calling from a vodacom Number, it will send me a message on how to PORT and i dont want to have a contract with them. Im really ****ed, i need my money back. and i do not see, why they have no way, how you can call them from a other network. South Africa is going through so much unemployment for them to have bots introduced. Give a real person that JOB.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2024, 10:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team