Vodacom service sucks

My phone was collected from me by a courier service on the 19/01 and when I phone this morning to get feedback I get told that my phone hasn't been allocated to a technician as yet?? *** Vodacom? I am really ****ing angry. 4th time my phone is gone in 2 months and still no ****ing feedback? You guys are a pathetic excuse for a service provider. And then I still get ****ing attitude from your switchboard too! You guys suck! I want my ****ing handset replace and not repaired. I've been paying for a phone that I haven't been able to use. Please pull your ****ing socks up Vodacom!