1 reviews | Active since Apr 2017

07 Apr 2017, 15:16

Vodacom Service Sucks!!!!!

<p>After making an electronic payment on 30 March 2017 to VodacomPty Account the amount is still not allocated to my account as at 7 April 2017. This is eight (8) days!!!</p> <p>After many attempts sending the proof of payment to their designated e-mail address: pop@vodacom and their fax number: ********** 666 still my account reflects the outstanding amount.</p> <p>Because the staff in the Admin- and Accounts Departments doesn't do their work properly, Vodacom now wants to switch off my cellphone.</p> <p>Maybe Vodacom must give their personnel training on how to allocate payments and do so in an appropriate timeframe. Eight (8) days is a little long!!!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team