1 reviews | Active since Jul 2011
Vodacom Service sucks.
<p>I have been a Vodacom customer for more than 20 years with multiple contracts.</p> <p>I have to say:</p> <p>In general the Vodacom Customer service is so pathetic that it should have a negative rating (less than 0).</p> <p>They have been debiting my bank account with ********** debit orders and extremely unhelpful to resolve it. I have spend many hours on the phone being passed from the one department to the next and then just dropped!! Then start the process again........ No help, no resolution, no feedback.</p> <p>Also froze my data with no explanation or help to resolve it - took 3 weeks to get any sort of help.</p> <p>Have an unauthorized number with full access registered on my profile, I phone many times trying to remove it to prevent ***** - even reported it to "Vodacom ***** department" - again no help, no resolution and no feedback.</p> <p>Keep going Vodacom!! I will continue moving my contracts to your opposition who are eager to do good business.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
yah yah, automatic reponse? for the record: no contact or any consultant attention!
yah yah, automatic reponse? for the record: no contact or any consultant attention!
Never got a proper respons from Vodacom.
Just this email below requesting me to provide them with an affidavid that I did not do this!!!!
THEY (VODACOM) SHOULD PROVIDE THE PROOF WHERE I AUTHORISE THE DEBIT ORDER!!!
Good morning Johan
Kindly be advised that without the requested information, we are unable to assist further in the investigation of any ********** activity on your account.
Kind regards,
Rudi-Jo
-----Original Message-----
From: Johan Yssel
Sent: Tue Apr 11 16:08:32 GMT+0 **********
To: **********
Subject: Re: EC-0CL1-2V8C4L
Please produce the proof where I authorize you or Vodacom to the debit order for the account in question.
I did not authorize it nor dit I sign for this contract.
This is the last warning from me that if you do not remove this contract from my name I will lay a charge of theft against Vodacom with the SAPS.
Johan Yssel
Sent from my iPhone
> On 11 Apr 2017, at 15:36, ********** wrote:
>
> Dear Johan
>
> With reference to your Hellopeter posting.
>
> Thank you for the time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. I hereby respectfully request that you kindly furnish me with an affidavit stating that you did not request a contract with Vodacom as well as copy of your identity document.
>
> Once I have the aforementioned documents I can submit a ********** case on your behalf. Thorough investigation will be conducted and once necessary, credits be passed in respect of any ********** cases found. On behalf of Vodacom I wish to express my sincerest apologies for any inconvenience you may have experienced.
>
> Regards,
> Rudi-Jo
>
Never got a proper respons from Vodacom.
Just this email below requesting me to provide them with an affidavid that I did not do this!!!!
THEY (VODACOM) SHOULD PROVIDE THE PROOF WHERE I AUTHORISE THE DEBIT ORDER!!!
Good morning Johan
Kindly be advised that without the requested information, we are unable to assist further in the investigation of any ********** activity on your account.
Kind regards,
Rudi-Jo
-----Original Message-----
From: Johan Yssel
Sent: Tue Apr 11 16:08:32 GMT+0 **********
To: **********
Subject: Re: EC-0CL1-2V8C4L
Please produce the proof where I authorize you or Vodacom to the debit order for the account in question.
I did not authorize it nor dit I sign for this contract.
This is the last warning from me that if you do not remove this contract from my name I will lay a charge of theft against Vodacom with the SAPS.
Johan Yssel
Sent from my iPhone
> On 11 Apr 2017, at 15:36, ********** wrote:
>
> Dear Johan
>
> With reference to your Hellopeter posting.
>
> Thank you for the time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. I hereby respectfully request that you kindly furnish me with an affidavit stating that you did not request a contract with Vodacom as well as copy of your identity document.
>
> Once I have the aforementioned documents I can submit a ********** case on your behalf. Thorough investigation will be conducted and once necessary, credits be passed in respect of any ********** cases found. On behalf of Vodacom I wish to express my sincerest apologies for any inconvenience you may have experienced.
>
> Regards,
> Rudi-Jo
>